Last Updated: 1/5/2026

At YNM, customer satisfaction and privacy are important to us. We strive to deliver premium-quality products with complete discretion. Please read our Return & Refund Policy carefully before making a purchase.

1. Overview

This Return & Refund Policy explains the conditions under which products purchased from YNM may be returned, exchanged, or refunded.

By placing an order, you agree to this policy.

2. Eligibility for Returns

Returns may only be accepted if:

✔ The product received is damaged during transit
✔ The wrong item was delivered
✔ The product received is defective or unusable
✔ The item is incomplete or missing parts

To be eligible:

  • The request must be raised within 48 hours of delivery
  • The product must remain unused and in original packaging
  • Proof such as photos/videos may be required

3. Non-Returnable Products

Due to hygiene, safety, and personal-use considerations, certain items cannot be returned once delivered.

This may include:

  • Opened wellness products
  • Consumable items
  • Chocolates
  • Tablets
  • Soluble strips
  • Personal-use accessories
  • Intimate products
  • Products with broken seals
  • Customized or promotional items

These products become non-returnable after opening or use.

4. Damaged or Incorrect Orders

If you receive:

  • Damaged packaging
  • Wrong products
  • Missing items

Please contact us within 48 hours with:

  • Order ID
  • Photos/videos of product
  • Packaging images
  • Issue details

Email:

yournightmatesupport@gmail.com

or contact:

[Your Contact Number]

5. Return Approval Process

After reviewing your request:

Approved:

We may offer:

  • Replacement product
  • Store credit
  • Refund (where applicable)

Rejected:

Returns may be rejected if:

  • Product used/opened
  • Request submitted late
  • Insufficient proof
  • Damage caused after delivery

6. Refund Processing Time

Approved refunds are generally processed within:

5–10 business days

Refunds will be issued to the original payment method whenever possible.

Timing may vary depending on:

  • Banks
  • Payment gateways
  • UPI providers

7. Exchange Policy

Eligible products may be exchanged only for:

  • Same item replacement
  • Correct product (if wrong item delivered)

Exchange availability depends on stock.

8. Order Cancellation Policy

Orders can usually be canceled:

✔ Before shipment

Orders generally cannot be canceled after dispatch.

Refunds for canceled orders (if eligible) will follow normal processing timelines.

9. Refused Deliveries

If a customer refuses delivery without valid reason:

  • Shipping charges may be deducted
  • Refund eligibility may be affected

10. Discreet Packaging & Privacy

YNM values customer privacy.

All orders are shipped in discreet packaging, and return requests are handled confidentially.

11. Shipping Charges for Returns

If return is approved due to:

✔ Wrong product
✔ Damaged item
✔ Defective product

Return shipping may be covered by YNM.

Otherwise, return shipping costs may be customer responsibility.

12. Limitation of Liability

YNM reserves the right to:

  • Refuse returns not meeting policy conditions
  • Request verification documents
  • Update this policy without prior notice

13. Contact Us

For return or refund assistance:

YNM Support Team

📧 Email: yournightmatesupport@gmail.com

Customer Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM