Last Updated: 1/5/2026

At YNM, we aim to deliver your orders safely, securely, and with complete discretion. Please review our Shipping Policy for information regarding order processing, delivery timelines, shipping charges, and other important details.

1. Order Processing Time

Orders are generally processed within:

1–3 business days

Processing time may vary during:

  • Festivals or holidays
  • High order volume periods
  • Promotional sales
  • Unexpected operational delays

Orders placed on weekends or public holidays may be processed on the next working day.

2. Delivery Time

Estimated delivery timelines:

Standard Delivery:

3–7 business days

Remote Locations:

5–10 business days

Delivery timelines depend on:

  • Customer location
  • Courier availability
  • Weather conditions
  • Regional restrictions

Delivery estimates are approximate and not guaranteed.

3. Shipping Charges

Shipping charges (if applicable) will be shown during checkout.

Example:

  • Orders above ₹999 → Free Shipping
  • Orders below ₹999 → Shipping charges may apply

Actual charges may vary depending on location and promotions.

4. Discreet Packaging Policy

Customer privacy is important to us.

All YNM orders are shipped using:

✔ Secure Packaging
✔ Discreet Packaging
✔ No product details visible externally

Package labels will not reveal sensitive product information.

5. Order Tracking

Once your order is shipped, tracking information may be shared via:

  • SMS
  • Email
  • WhatsApp (if available)

Customers can use tracking details to monitor delivery status.

6. Delivery Attempts

Courier partners may attempt delivery multiple times.

If delivery fails due to:

  • Incorrect address
  • Customer unavailable
  • Contact issues

The package may be returned.

Additional charges may apply for reshipping.

7. Incorrect Shipping Information

Customers are responsible for providing accurate details:

  • Full Name
  • Address
  • Contact Number
  • PIN Code

YNM is not responsible for delays caused by incorrect information.

8. Delayed Shipments

Delivery delays may occur because of:

  • Weather disruptions
  • Courier delays
  • Public holidays
  • Regional restrictions
  • Unexpected circumstances

We appreciate your patience in such cases.

9. International Shipping

Currently:

YNM ships within India only

If international shipping becomes available, this policy will be updated.

10. Refused Deliveries

If an order is refused without valid reason:

  • Shipping fees may not be refunded
  • Future COD availability may be restricted

11. Lost or Damaged Shipments

If your order arrives:

✔ Damaged
✔ Missing items
✔ Incorrect product

Please contact us within 48 hours of delivery with:

  • Order ID
  • Photos/videos
  • Issue description

Support:

📧 yournightmatesupport@gmail.com

12. Force Majeure

YNM shall not be liable for delays caused by circumstances beyond reasonable control including:

  • Natural disasters
  • Government restrictions
  • Transportation interruptions
  • Public emergencies

13. Policy Updates

YNM reserves the right to update or modify this Shipping Policy at any time without prior notice.

Updated policies become effective immediately upon publication.

14. Contact Information

For shipping-related support:

YNM Customer Support

📧 Email: yournightmatesupport@gmail.com

Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM